Terms & Conditions

Terms & Conditions

Our legal trading name is Bear and Moo Limited.

All prices displayed are in New Zealand Dollars.

We accept credit cards via Shopify Payments, Bank Transfer (NZ Customers only), and Laybuy. 

Payment must be received before orders are shipped.  You can read our full shipping and returns policy here.

If there is an inaccuracy with stock numbers or pricing, we will contact you via email as soon as possible and will happily refund you or put your payment towards another item. 

On the rare occasion that you find a fault, please contact us immediately on hello@bearandmoo.co.nz.  If, after the item is returned and inspected, we deem it to be faulty and not wear and tear, we will meet our requirements under the Consumer Guarantees Act. 

If you wish to cancel an order, please email hello@bearandmoo.co.nz.  Any cancellations received prior to shipping will incur a 10% handling fee. 

Bear & Moo takes no responsibility for any misuse of products or damage caused by incorrect washing of the nappies.  Please ensure you wash the nappies before first wear. 

Disclaimer
While we do our best to be accurate, we are only human and mistakes may be made.  If you believe a product does not match the description provided, please contact us immediately so we can work with you to rectify the situation.  We reserve the right to change any details on this website at any time, including pricing and shipping costs, without prior notice. 

Contact Details:
We want our customers to be happy, so please let us know if there’s anything we can do to improve your experience.
hello@bearandmoo.co.nz
47 Queens Ave, Frankton, Hamilton 3204. 
Please note: This is not a retail store.  Bear & Moo is 100% online only.