FREE NZ Shipping over $99 📦 $6 Urban NZ | $10 Rural NZ 🛩️ We ship Worldwide!

Shipping & Returns

Shipping

Domestic - within NZ
Free NZ shipping on all orders $99 and over.
Flat rate New Zealand urban of $6 for orders $98.99 and under.
Flat rate New Zealand rural of $10 for orders $98.99 and under.
Saturday delivery cannot be guaranteed.

Please note we do not send to PO Boxes as we ship via courier.  We also do not offer pick ups.

Australia
Shipping to Australia is a flat rate of $18 for NZ Post/Australia Post.  This is tracked and is currently taking up to a month to arrive.

We offer an Express Courier service via DHL for $28.  This should take up to 3 days to arrive.

Any customs or duty charges are at the buyer's expense.  

International
We ship worldwide using DHL Courier to get your parcels to you as fast as possible.  The price depends on your location and is calculated at checkout.

To get an estimate, please view this link to find out your shipping zone.
Zone 2 - $35
Zone 3 - $40
Zone 4 - $45
Zone 5 - $95

Any customs or duty charges are at the buyer's expense.  

For items that are in stock - we aim to get all items shipped within 1 -2 business days of payment clearing. 

For items that are on preorder - we will get them shipped as soon as we possibly can once they have arrived and have been checked.  We will be in touch to let you know when the items have shipped.

Once we've shipped, you’re at the mercy of the courier! However, we do aim for 1 – 2 days delivery within NZ once shipped (rural delivery can take longer)We are based in Hamilton, New Zealand. 

All our packages are shipped using compostable bags.  These are 100% made from plants and can be composted at home. Please remove all courier ticket labels and the non toxic adhesive glue strip prior to composting. You can read more information about the compostable bags here.   If needed, your parcel may be sent in a cardboard box which can be recycled.

 

Returns

We want you to be 100% happy with your purchase, therefore we offer a refund, exchange or store credit on full price purchases within 10 days of receiving the item.

Please note our Love Luna, Her Vitals, My Cup and sanitary pad products are all final sale only due to the nature of the products.

There are no refunds, exchanges or store credit given on sale items except as required by the Consumer Guarantees Act.

Refunds where the original purchase was made via Laybuy or Oxipay, will incur a 10% administration fee.

Any items returned must be unwashed, unused and in their original packaging in the same saleable condition they were sent to you in.  

Please contact us to arrange any returns. 

Returns are to be shipped at your expense and must be done so with a signature required as we are not responsible for any returned items lost in the post.  Once received, we will process your refund, exchange or store credit.  When you send your item, please include your contact details, order number and whether you would like a refund, exchange or store credit.  Please do not ship any items for return without contacting us first.

Any exchanges will incur another shipping cost for us to send out your replacement items.  

Please note that if items were eligible for free shipping, we reserve the right to deduct our shipping costs from any refund due.